The Tea Ceremony Store website is operated by Genki USA LLC.

Genki USA LLC is a family owned and operated business. After 15 years of practicing tea ceremony and having difficulty ordering supplies we have opened this webstore as a service to our fellow tea ceremony practitioners.

Our contact information:

By standard mail:
Genki USA LLC
11250 Florence Street Unit 7A
Henderson, CO 80640-9377

By phone:
720-581-8043

By email:
sales@teaceremonystore.com

Payments Methods Accepted:

We accept Visa, Mastercard, Discover and American Express. We also accept PayPal and checks/money orders. Check/Money Order customers should contact us via email or via the phone to place an order. Check/Money orders will require a 10 businesss day hold to confirm payment had cleared the bank.

Shipping Information:

Orders will usually ship within 1 business day. Please see each item for more details about shipping for that item.

Refund, Returns and Cancellation Policies: (Effective December/13/2010)

  • 1-14 days after delivery:

    New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for a refund within 14 days of delivery. A full refund, minus original shipping costs will be tendered after we receive your return and can verify its condition. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your return cannot be accepted the item(s) will only be shipped back to you at your expense.

    To return any merchandise, please enclose a copy of your packing slip with a note stating that you are returning the item for a refund. Customer is responsible for return postage. Ship your return to:

    Genki USA LLC
    11250 Florence St Unit 7A
    Henderson, CO 80640-9377


  • 15-30 days after delivery:

    New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for a refund between 15-30 days after delivery. If new merchandise is returned within 15-30 days of delivery, you will receive a full refund minus a 15% restocking charge and minus original shipping costs. A refund will be tendered after we receive your return and can verify its condition. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your return cannot be accepted the item(s) will only be shipped back to you at your expense.

    To return any merchandise, please enclose a copy of your packing slip with a note stating that you are returning the item for a refund. Customer is responsible for return postage. Ship your return to:

    Genki USA LLC
    11250 Florence St Unit 7A
    Henderson, CO 80640-9377


  • 31+ days after delivery:

    Goods will not be accepted beyond 30 days after delivery. If your return cannot be accepted the item(s) will only be shipped back to you at your expense.


Exchange Policy (Effective December/13/2010)

Goods will not be exchanged beyond 14 days after delivery. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense.

  • Fastest Method

    New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for exchange between 1-14 days after delivery. Purchase the corrected size/color of the individual item you want from our store. We will ship you that item and await your exchange in the mail (at your expense). A full refund, minus original shipping costs will be tendered after we receive your exchange and can verify its condition. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense. Ship your exchanges to:

    Genki USA LLC
    11250 Florence St Unit 7A
    Henderson, CO 80640-9377


  • Slower Method

    New merchandise (not washed, worn, altered or soiled, and with original packaging) that is suitable for resale, may be returned for exchange between 1-14 days after delivery. Return the item you would like exchanged along with a copy of your invoice with a note indicating what you would like in exchange. After we receive your exchange and can verify its condition, we will send you an invoice for the shipment of your replacement item. After we receive payment on this invoice we will ship your exchange. Original packaging must be returned intact and boxes (if any) must be covered and kept in new-condition. Marking, tearing, or putting labels on or otherwise damaging or allowing damage to occur to the original packaging will result in forfeiture of refund or replacement for that item. If your exchange cannot be accepted the item(s) will only be shipped back to you at your expense. Ship your exchanges to:

    Genki USA LLC
    11250 Florence St Unit 7A
    Henderson, CO 80640-9377